A DoubleTree hotel has fired two employees after they called the police on a black guest who was talking to his mom on the phone in the lobby and kicked him out of the hotel.
The DoubleTree Portland said on Twitter Saturday that the hotel had terminated the two employees involved in the Dec. 22 incident.
“Their actions were inconsistent with our standards & values,” the hotel tweeted. “We reiterate our sincere apology for what he endured & will work with diversity experts to ensure this never happens again.”
The DoubleTree by Hilton also addressed the incident at its Portland, Oregon, location, saying that the hotel chain “has zero tolerance for racism.”
In posts on Instagram and Facebook, Jermaine Massey said a security guard and a manager at the hotel called the police to remove him from the hotel, saying that he was “a safety threat to other guests” and was “a disturbance because I took a personal phone call from my mom in a more remote area of the lobby.”
“Tonight I was racially profiled and discriminated against for taking a phone call in the lobby of my hotel room at the @doubletreepdx @doubletree,” Massey wrote.
“They already had in their minds that they didn’t want me there so I waited for the cops to show up and when they did, I explained my side of the story and they didn’t want to hear it,” Massey continued.
In one of the videos, an officer with the Portland Police Department tells Massey he had to leave the property because the security guard said so. Massey said he cooperated, packed his stuff, and went to another hotel.
“It is never ok to discriminate against guests for the color of their skin and to prejudge them based on your own bias against that race,” Massey wrote on social media, calling the security guard “a disgrace.” “I had my hotel key in my hand the entire conversation, he knew I was a guest. He wanted to prove a point and did it in the worst way.”
“This is not how you should be doing business, man. It’s not right,” Maassey said in one of the videos on Instagram.
A representative for the Portland Police Department did not immediately respond to a BuzzFeed News request for information Saturday. According to the Oregonian newspaper, a police report described Massey as very angry and loud and said that officers directed him to check out of the hotel because the dispute had escalated.
“You know racism is still alive and well, man,” Maassey said. “It’s sad that people have to go through these things and I know I’m not the only one I’m not the first and I’m not the last but I will not stand for injustice.”